We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@bhubx.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@bhubx.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bhubx.com.
Last Updated: August 17, 2026
At Bhubx, we want customers to have a clear and straightforward return experience. This policy explains our voluntary 30-day return period and the process for requesting a return or refund.
30-Day Return Period
Customers may request a return within 30 days after receiving their order.
This 30-day return period is a voluntary return policy provided by Bhubx and does not limit any mandatory statutory consumer rights that may apply under German or European law, including applicable statutory rights of withdrawal and rights relating to defective or non-conforming goods.
Return Conditions
To be eligible for a return, the item should generally:
• Be in its original condition.
• Be unworn and unused.
• Not be damaged, washed, altered, or otherwise materially changed.
• Be returned with any original tags or packaging where reasonably possible.
For hygiene and product protection reasons, certain items may not be eligible for return where applicable law permits an exception, particularly where the product has been unsealed after delivery and cannot reasonably be returned for hygiene reasons.
How to Request a Return
Before sending an item back, please contact us at hello@bhubx.com and include:
• Your order number.
• The email address used for the order.
• The item you wish to return.
• The reason for the return.
Our customer service team will provide the applicable return instructions.
Return Shipping
Unless otherwise required by applicable law or agreed by Bhubx, customers may be responsible for the direct cost of returning an item when exercising the voluntary 30-day return option.
If an item is defective, damaged, incorrect, or does not conform to the order, please contact us before returning it so that we can review the issue and provide appropriate assistance.
Refunds
Once the returned item has been received and inspected, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in the customer's account may depend on the payment provider or financial institution.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at hello@bhubx.com as soon as reasonably possible. Please provide your order number and, where appropriate, photographs showing the issue.
We will review the information and provide an appropriate solution in accordance with applicable consumer protection laws.
Statutory Consumer Rights
This policy does not exclude or restrict any statutory consumer rights that cannot legally be excluded or restricted. Where German or European consumer protection law provides a mandatory right of withdrawal, refund, repair, replacement, price reduction, or other remedy, those rights remain unaffected.
Contact
For return and refund questions:
Email: hello@bhubx.com
Phone: +49 8764 0339468
Website: www.bhubx.com
Business Address:
Nebelhorn 13
72622 Nürtingen
Germany